Any sample provided is to be seen as a guide and not a guarantee of the final products appearance.
Due to the nature of concrete, manufacturing, curing and finishing processes each item produced will be unique and individual in appearance. Efforts will be made to produce continuity for items of a single project or order where applicable. Variations in product appearance and colour, hair line crazing, flecking, pitting, dappling and texture are considered to be part of the natural beauty of the material and are not seen as defects.
Slurry filling of voids or bubbles is normal. In situations where efflorescence has occurred and is not wanted, efforts will be made to remove the mineral deposits.
The use of sealers to protect the surface does not constitute a guarantee that the surface will not stain/etch or allow liquids to penetrate.
Sealers are used to help prevent staining and liquid penetration by providing the client time to clean away staining material. It is the client’s responsibility to remain diligent in the removal of possible stain causing or penetrating substances.
Bleach is not recommended to clean on our sealers. It is also recommended that work tops are resealed periodically in proportion to usage, wear and tear.
Payment terms for products require a 60% non-returnable deposit at the time of order. Final payment of the remaining 40% is to be made (and cleared) on or prior to the date of delivery, and satisfactory installation. Payment in cash is possible with prior agreement.
Interest of not more than 10% APR of the total unpaid amount may be added to the bill at the beginning of each month after the lapsed payment date.
Parking (or parking permits) to be provided on or close to site where required. Standard local parking or Congestion fees are to be met by the client if applicable.
Templating and fitting
Deposits must be paid and cleared prior to templating.
All surface areas in need of templating should be cleared, have clear surrounding access, be of sound construction and at the proposed final height of the surface.
It is the client’s responsibility to ensure that all specific details such as size of overhangs, angles, positions of knock-outs for hobs, sinks, taps etc. are clearly understood by a representative on site and are reflected in the position and construction of units/carcasses on site. The provision of accurate drawings prior to templating is highly recommended.
Manufacturer’s templates or specific dimensions for all knock-outs are to be provided at the time of templating.
Unskilled assistance may be required subject to the project.
Duration for templating varies according to the project, it is the clients responsibility to ensure the site remains open until templating is completed.
The same terms apply to micro cement. A 50% deposit is required at least 2 weeks before the start date of works to ensure the materials arrive in time as they are imported from Spain. No start date will be set until the deposit is received and cleared.
Prior to commencement of works a site survey must be arranged to assess the quality of substrates. The preparation must be of a high enough standard. We reserve the right to cancel or postpone the works until it is correctly prepared. If the works are cancelled by myself I will return the deposit minus the costs incurred for procurement of materials, and site visits that have taken place. I will be available to advise on any preparation issues and how best to prepare a substrate for micro cement.
The work site must be completely cleared of dust and other trades within the areas where we will be carrying out micro cement application. Any airborne dustwill damage the finished complexion of micro cement and the sealants used to finish.
It is advised that micro cement works take place after all building trades have taken place and before the decorators do their work. if for any reason this is not possible, the micro cement floors must be protected in strict accordance with my advice after a 2 week curing period.Floors must be protected with non marking, breathable fabric, and topped with 6mm hardboard shaped and taped so the entire is covered properly.Any damage caused by other trades working on the micro cement will not be the responsibility of my company, and repairs will be charged for in full.
Maintenance of Micro Cement
Micro Cement floors are not solid concrete and will be as strong as the substrate it is applied to. Micro cement must be treated with the same care as a wooden floor.It is possible to dent a micro cement floor, and sharp objects can puncture the sealant on the surfaces, leaving it prone to staining. It is recommended that you purchase a container of the sealant I provide to touch up such areas.There are also specialised cleaning products that you can purchase to maintain and clean the micro cement via my website or by contacting me directly.
Micro Cement manufacturers guarantee is usually for 5 years and covers faulty materials.
My workmanship guarantee is 5 years and does not cover general wear and tear.
If it is proved or agreed that the workmanship of my team has caused problems that require repairs or re surfacing, this will be carried out after receipt of payment in full for the works agreed to in the quotation or invoice.
For bathrooms, wet rooms, kitchen work tops or any related area where water leaks may take place below the micro cement we will take no responsibility when the fault is proven to be that of another trade, plumber, person carrying out substrate work. The trade responsible for the fault will also be billed for any micro cement repair work.
Solid state-bespoke concrete solutions ltd
Company registration number 07714308